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How ptrogel Handles Your Personal Data

Your account data stays with us — it is not sold, shared with advertisers, or passed to third parties outside what this policy describes.

Encrypted account dataDANA, OVO, GoPay wallet privacyNo data sold to third partiesYou can request your data anytimeIndonesia-eligible access only
ptrogel How ptrogel Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about how your data is stored, want to correct something on your account, or need to submit a data deletion request, our support team handles these directly. You do not need to go through a third party. Reach us through live chat on the site, by email, or through the in-account help form — all three routes connect to the same privacy-response team.

Live Chat Open the chat widget inside your account dashboard. Our privacy support team reads every message and responds directly — no automated deflection for data queries.
Email Support Send your privacy request or data-access query to our support email. Include your registered phone number so we can locate your account record quickly.
In-Account Help Form Log in, go to Account Settings, select Help, then choose Privacy Request. This route pre-fills your account details so we can act on your request faster.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data protection at ptrogel is built into the account flow, not bolted on afterwards. From the moment you link a payment method to the moment a withdrawal lands in your OVO or GoPay wallet, each step uses encrypted transmission. Here is what that looks like in practice across four areas.

Cookie and Tracking Policy We use session cookies to keep you logged in and analytics cookies to measure page load times. We do not place advertising trackers or share cookie data with ad networks outside ptrogel.
Account Security Practices Login attempts trigger an OTP sent to your registered mobile number. Unrecognised devices prompt a second verification step before account access is granted — protecting your wallet link.
Data Retention Rules Active accounts retain full data. Closed accounts have non-essential personal data deleted on request, subject to any retention period required by applicable rules in Indonesia or your eligible region.
Who to Contact and How to Request Changes For data corrections, access requests, or deletion requests, go to Account Settings then Privacy Request, or contact support via live chat. We aim to acknowledge your request within a reasonable timeframe.

Frequently Asked Questions About Your Privacy

Real questions about how we handle your account information, payment data, and privacy rights — answered directly so you know exactly where you stand.

No. Your DANA, OVO, or GoPay payment details are used only to process the transaction you requested. We do not share wallet credentials with advertisers or unrelated third parties.

Yes. Submit a data access request through Account Settings under Privacy Request, or contact our support team via live chat. We will confirm what data we hold for your account.

Log in, go to Account Settings, select Privacy Request, then choose Delete My Data. Data not subject to a legal retention obligation will be removed after your account is closed.

Non-essential personal data is deleted on request once your account closes. Records that must be kept under applicable rules in your region are retained only for the required period.

Every login from an unrecognised device triggers an OTP to your registered mobile number. This two-step check applies whether you access the site on mobile in Batam or on desktop anywhere else.

Analytics cookies can be adjusted through your browser settings at any time. Session cookies are required to keep your account logged in and cannot be disabled while you are actively using the site.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.