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What You Agree To When You Use ptrogel

These legal terms apply to every account on ptrogel, including how your data is handled, how deposits via DANA, OVO, and GoPay are processed, and what rights you hold as an account holder.

Account holder rightsDANA, OVO, GoPay contextData retention policyCookie use disclosedIndonesia-eligible regions
ptrogel What You Agree To When You Use ptrogel
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle your account information with a clear retention policy and no resale of personal data. Cookies help us keep your session active and your wallet preferences saved between visits. You can adjust cookie permissions through your browser settings at any time without losing your account access.

Data Retention

Account records, including wallet transaction references from DANA, OVO and GoPay, are kept for the period required by our audit schedule, then deleted or anonymised.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your payment method preference. No tracking cookies are shared with ad networks outside ptrogel.

Account Security

Login uses OTP verification tied to your registered mobile number. If you suspect unauthorised access, freeze your account via the security tab in account settings immediately.

Requesting Changes

To correct, export or delete your personal data, submit a request through live chat or support email with your account ID. We process each request individually and confirm completion.

LEGAL CONTACT PATHS

How to Reach Us About a Legal Matter

If a term is unclear, if you need to request account data, or if you want to flag a compliance concern, our support team handles these directly. We do not route legal queries through automated bots — a real agent reviews each request and responds through your registered channel. Response timelines depend on the complexity of the query, but every submission is acknowledged.

Live Chat Support Open the chat widget from any page inside your logged-in account. State your legal query clearly and a support agent will take it from there.
Email for Data Requests Send account data requests or formal legal queries to our support email. Include your registered account ID so we can locate your record without delay.
Account Help Centre Your account settings panel holds a dedicated help path for terms, privacy and wallet-verification queries. Start there for the fastest routing to the right team.

Common Questions About Our Terms and Your Rights

These are the questions we hear most often when account holders want to understand their rights, how data is used, or how to take action on a legal matter. Each answer reflects how our policies actually work — not a generic legal summary.

Yes. Submit a data export request through live chat or our support email with your account ID. We confirm receipt and process the request within the timeframe stated in our data policy.

Wallet transaction references are retained for the audit period required by our policy, then anonymised or deleted. You will receive written confirmation once deletion is complete.

We do not sell or share your personal data with unrelated third parties. Data is shared only where required for payment processing through DANA, OVO or GoPay, or where law requires it.

We send a notice to your registered account email before any change takes effect. Continuing to use your account after that date counts as acceptance of the updated terms.

Disputes follow the laws of the region where your account is registered and where access is legally permitted. Access to ptrogel depends on local law and eligible regions in Indonesia.

Contact our support team through live chat or email. Provide your account ID and state clearly that you want account closure and data deletion. We handle each request individually and confirm when done.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.